Here's how it works

We would be happy to explain how our service works:

 

1. Order and payment process 

In our online shop you will find numerous virtual reality (VR) experiences. Please note that you will receive 1 VR headset per order. If you would like to receive several VR headsets, we kindly ask you to place several orders.

After selecting the desired VR experience, either click on "add to cart" or "buy now". In the booking process, you then enter the desired delivery date and your personal data, and then decide on a payment method. We offer all common payment options (bank transfer, credit card, etc.). Please note that we pay a deposit in the amount of Block € 100.00, which will be solved after the VR headset has been returned. 

Bookings for a specific week must reach us by Tuesday (3:00 p.m.) the same week. The VR headsets will then be dispatched on Wednesday. For later bookings, we can no longer guarantee timely delivery.

After receipt of the booking you will receive an order confirmation from us. When delivering by DHL, you will also receive a shipment tracking from us by email. 

 

2. Delivery of the VR headset

You can choose the desired delivery date in the booking process. Please note that the delivery date may be delayed by 1-2 working days - depending on the place of residence. You will usually receive the package with the VR headset 1-2 working days after dispatch on Wednesday. Please use the shipment tracking so that you are at home on the agreed delivery date. The rental period of 2 days begins after receipt of the goods (or after collection from the provider). The VR headset must be returned by Monday (10:00) of the next week at the latest - otherwise we cannot make the VR headset available to customers with later bookings on time.

     

    3. Components of the delivery

    In addition to the VR headset, the delivery includes a charging cable, a cleaning cloth and an explanation of how to use the VR headset. Please keep all materials (including the packaging) carefully, as they are required for return.

     

    4. Use of the VR headset

    All you need to start the VR experience is a comfortable place and your personal headphones that you can connect to the VR headset. The enclosed explanation of the VR headset describes all the essential functions of the VR headset. As soon as you press the power button, the VR experience starts with a short tutorial, which explains the operation of the VR headset again.

    You can also use the included face mask to use the VR headset. Of course, all of our VR headsets are disinfected. 

    If you wear glasses, please leave your glasses on when using the VR headset. 

    You can watch the VR experience as often as you like. If the lenses of the VR headset are no longer clean, simply use the included microfiber cloth.

    Please also note that the VR headset must not be exposed to direct sunlight, as this can damage the lenses.

     

     

    5. Charge the VR headset

    The battery of the VR headset lasts for about 5 hours. If the battery is empty, you can recharge the VR headset with the included charging cable. Please note that the VR headset should not be used while charging.

     

     

    6. Return the VR headset

    After the rental period has expired, please send the VR headset back to us (Inflight VR Software GmbH | Edelsbergstrasse 8 | 80686 Munich).

    The return must take place no later than Monday of the next week as described above.

    Simply use our enclosed DHL sticker to return it. Please pack all materials carefully in the packaging and stick the sticker on the outside of the box. Then hand in the package to your nearest DHL station.

    After receiving the goods in full, we will release the deposit of € 100. Please note that there is a fee of € 10 per day for a (personally responsible) late return of the goods (since we can no longer deliver the VR headset to other customers on time).

     

    7. Other questions & contact

    If you have any further questions, please feel free to contact us FAQs (frequently asked questions) view or send an email to frontrow@inflight-vr.com send.